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ITIL 4 Foundation Exam (ITIL-4-Foundation) questions is a comprehensive solution for ITIL-4-Foundation exam preparation, offering a wide range of features designed to help you succeed. The ITIL exam is an essential milestone to achieve the ITIL-4-Foundation Certification. With ITIL-4-Foundation exam dumps, you'll have access to ITIL ITIL-4-Foundation actual questions that are enough to crack the ITIL-4-Foundation exam in a short time.
ITIL 4 Foundation Certification Exam is a must-have certification for IT professionals who want to develop their skills and knowledge in IT service management. It provides a comprehensive understanding of the ITIL 4 framework and its key concepts, which are essential for organizations that want to improve their IT services and align them with their business goals and objectives.
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The ITIL ITIL-4-Foundation certification exam is one of the hottest and career-oriented certifications in the market. This ITIL 4 Foundation Exam (ITIL-4-Foundation) certification exam has been inspiring beginners and experienced professionals since its beginning. Over this long time period, countless ITIL 4 Foundation Exam (ITIL-4-Foundation) exam candidates have passed their ITIL 4 Foundation Exam (ITIL-4-Foundation) certification exam, and now they are offering their services to the top world brands.
ITIL 4 Foundation Exam Sample Questions (Q535-Q540):
NEW QUESTION # 535
What is MOST LIKELY to be handled as a service request?
- A. The implementation of a workaround
- B. An emergency change to apply a security patch
- C. Providing a virtual server for a development team
- D. Managing an interruption to a service
Answer: C
Explanation:
Explanation
A service request is a formal request from a user for something to be provided. Service requests are typically less complex and are either approved or denied based on the budget, need, or urgency.
An emergency change to apply a security patch (A) is not a service request because it is an urgent change that needs to be made to address a security vulnerability. The implementation of a workaround (B) is not a service request because it is a temporary solution to a problem. Managing an interruption to a service (D) is not a service request because it is an incident that needs to be resolved.
Providing a virtual server for a development team (C) is a service request because it is a request for a new service that can be fulfilled by the IT department.
NEW QUESTION # 536
Which is the FIRST thing to consider when focusing on value?
- A. Ensuring value is co-created by improvement initiatives.
- B. Understanding what is valuable to the service consumer
- C. Identifying the service customer who will receive value
- D. Defining customer experience and user experience
Answer: C
Explanation:
When focusing on value, the first step is to know who are the customers and key stakeholders being served.
Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,va
NEW QUESTION # 537
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
- A. Service request management
- B. Service level management
- C. Change enablement
- D. Incident management
Answer: B
Explanation:
https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 538
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.
- A. Service desk agent
- B. Change authority
- C. Problem analyst
- D. Service level manager
Answer: A
NEW QUESTION # 539
Which BEST describes the purpose of the 'improve' value chain activity?
- A. To organize a major improvement initiative into several smaller initiatives
- B. To ensure a shared understanding of the vision and improvement direction for all products and services
- C. To continually improve all products and services across all value chain activities
- D. To make new and improved services and features available for use
Answer: C
Explanation:
"The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management."
https://www.symphonysummit.com/products/defining-industry-terms-itsm-itil-itil4/#:~:text=Improve%20%E2%
NEW QUESTION # 540
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